The Bright Physio & Mindfulness Massage (“The Bright Physio,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit thebrightphysio.ca, contact us, book an appointment, or use our physiotherapy, massage therapy, chiropractic, rehabilitation, and related services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our website or services.
This may include:
- Full name
- Email address
- Telephone number
- Mailing or billing address
- Appointment and booking information
- Information submitted through contact forms
- Information provided through email, telephone, or other communications
- Insurance, WCB, or motor vehicle accident claim information, where applicable
- Information necessary to provide our services
- Other information you choose to provide
2. Health Information
When you become a patient, we may collect personal health information that is reasonably necessary to assess, treat, manage, and coordinate your care.
This information may include:
- Medical history
- Symptoms and health concerns
- Assessments and clinical notes
- Treatment information
- Referrals and reports
- Information provided by other healthcare professionals
- Information related to your ongoing care
We handle personal health information in accordance with applicable privacy and health-information legislation, professional requirements, and our obligations as a healthcare provider.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General website usage information
This information may be collected through cookies, analytics services, server logs, or similar technologies.
4. How We Use Your Information
We may collect and use personal information for purposes including:
- Responding to inquiries
- Scheduling and managing appointments
- Providing physiotherapy and other healthcare services
- Assessing and coordinating patient care
- Communicating with patients
- Sending appointment confirmations and reminders
- Processing payments
- Processing insurance, WCB, or motor vehicle accident claims where applicable
- Maintaining patient and business records
- Improving our website and services
- Managing and protecting our technology systems
- Meeting legal, regulatory, and professional obligations
- Preventing fraud, misuse, or unauthorized activity
We will use personal information only for purposes that are reasonable and appropriate in the circumstances and, where required, with your consent.
5. Disclosure of Personal Information
We do not sell or rent your personal information.
We may disclose personal information when reasonably necessary for purposes such as:
- Providing and coordinating healthcare services
- Communicating with healthcare professionals involved in your care
- Processing payments
- Processing insurance or other claims
- WCB or motor vehicle accident claims
- Using third-party service providers that support our business operations
- Website hosting and technical services
- Appointment scheduling and booking
- Communications and administrative services
- Complying with applicable laws, regulations, court orders, or lawful requests
- Protecting the safety, rights, and property of our patients, staff, clinic, or others
Where third-party service providers process information on our behalf, we take reasonable steps to ensure that appropriate privacy and security safeguards are in place.
6. Appointment Booking
Our website may provide access to online appointment booking through third-party booking platforms.
Information submitted through an external booking platform may be collected and processed by that provider in accordance with its own privacy policy and terms of service.
You should review the privacy policy of the booking provider before submitting personal information through an external booking system.
7. Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and improve our services.
Cookies may collect information such as:
- Browser information
- Device information
- Pages visited
- Website interactions
- General usage patterns
You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain website features or functionality.
8. Communications
When you contact us through our website, email, telephone, or other communication channels, we may retain the information you provide in order to respond to your inquiry and maintain appropriate records.
We may send service-related communications such as:
- Appointment confirmations
- Appointment reminders
- Changes to appointments
- Administrative notices
- Responses to inquiries
Where required by applicable law, we will obtain consent before sending promotional or marketing communications.
You may withdraw your consent to promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.
9. Protection of Personal Information
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, alteration, loss, or destruction.
These safeguards may include appropriate access controls, secure systems, staff practices, and other security measures appropriate to the nature of the information.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate records, resolve disputes, and meet applicable legal, regulatory, professional, and accounting requirements.
Healthcare records may be retained for the periods required by applicable laws and professional standards.
When information is no longer required, we take reasonable steps to securely dispose of or de-identify it, where appropriate.
11. Your Privacy Rights
Depending on applicable law and the circumstances, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Ask questions about how your information is collected, used, or disclosed
- Withdraw consent where withdrawal is legally available
- Raise a concern or make a privacy complaint
Certain legal, regulatory, and professional exceptions may apply.
To make a privacy request or inquiry, please contact us using the information provided below.
12. Children’s Privacy
Our website is not intended to knowingly collect personal information from children through online activities without appropriate consent.
Where healthcare services are provided to minors, personal information will be handled in accordance with applicable privacy and healthcare laws.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, social media services, or other external websites and services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of third parties before providing them with personal information.
14. Marketing and Advertising
We may use information collected through our website to understand website usage and improve our marketing and advertising efforts.
Where third-party advertising or analytics services are used, those services may collect information about your interactions with our website in accordance with their own privacy policies.
We do not sell your personal information to advertisers.
15. Consent
By providing personal information to us, you consent to the collection, use, and disclosure of your information for the purposes described in this Privacy Policy, where consent is required by applicable law.
You may withdraw consent in certain circumstances. However, withdrawing consent may affect our ability to provide certain services or fulfill certain requests.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices, or applicable laws.
When changes are made, the updated Privacy Policy will be posted on this page with a revised Last Updated date.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us.
The Bright Physio & Mindfulness Massage
Address:
#105, 4904 30 Ave
Beaumont, AB T4X 1V1
Canada
Phone: +1 (780) 737-1019
Email: info@thebrightphysio.ca
Website: thebrightphysio.ca
We will make reasonable efforts to respond to privacy inquiries and requests in a timely manner.
